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Return Policy

The Doggy House Corporation Return Policy

Our return policy is 30 days from the delivery date. If 30 days have passed after date of delivery, unfortunately, we cannot offer you a refund or exchange. To be eligible for a refund, your item must be returned unused, unwashed, in original condition with tags attached and the packing slip in the original box within 30 days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to determine whether an item has been used or washed. If returned item is unused and within the return policy, a credit will automatically be applied to your credit card or original method of payment.

We do not accept returns on apparel items, sale items, any item not in its original condition, and/or item that is damaged or missing parts.

Final Sale Item: no returns, exchanges, or credits.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When shipping your return be sure to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. If you believe you received the product with a manufacturer defect, please email a photo to info@thedoggyhouseusa.com.

Incorrect or undeliverable addresses and refused shipments resulting in an item being “returned to shipper” will be charged for shipping fees.

 

Shipping

  1. How do you ship?

We use FedEx or USPS to get our products to your door, and each package requires an indirect signature (we’d be devastated if your purchase got lost along the way). Be careful when ordering – incorrect or undeliverable addresses and refused shipments that are returned to sender will be charged shipping fees which can be ruff.

  1. When will my order ship?

Once you place your order, we promise to process all items that are in stock within 1 to 2 business days. Shopping on Saturday or Sunday? Any order submitted over the weekend will be processed Monday (or if Monday’s a holiday, the next business day).

Our website is at your service 24/7, but if you place your order after 12 pm PST, please give us one extra business day to process and ship your purchase. This slight delay also applies to any orders shipping with USPS.

  1. Do you offer international shipping?

Absolutely! We’re happy to send our pawsome products to pets around the world. However, we can’t promise that our time or cost estimates will be perfect: our quotes for shipping outside the US and Puerto Rico doesn’t include applicable duty, value added taxes (VAT), or import consumption taxes. You’ll be responsible for paying the duty and VAT when your package is delivered, and we can’t predict what these fees will be.

 

Returns

  1. Do you accept returns?

Not happy with your purchase? Not a problem. You can return unused items (as long as the tags are attached and it’s in the same condition as it was when you received it) within 30 days of delivery for a refund or exchange.

  1. How do I return an item?

You’ll need to request a return authorization number here, or click on the Returns tab on our homepage and follow the instructions. Once you receive your return authorization number, write it anywhere on the package slip or on the box before sending the package back to us at:

The Doggy House Corp
Attn: Returns Department

4401 NW 87 Avenue, Doral FL, 33178

A note to our wholesale customers: we don’t accept drop ship returns for wholesale accounts. These items will need to be returned to your store and placed in your inventory.

When shipping your return be sure to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. 

  1. Is there anything that can’t be returned?

Unfortunately, we’re unable to accept returns on apparel, sale items, or any item that doesn’t make it back to us in its original condition. If it’s damaged, missing parts, or lacking a return authorization number, we can’t take it back. If you believe you received a defective product, please email a photo of the item to info@thedoggyhouseusa.com. We’ll always do our best to sort out your problem.

  1. When can I expect a refund?

We’ll send you an email to let you know that we’ve received and inspected the returned items, and if all looks good, we’ll apply a credit to your credit card or a refund in your original payment method. Typically, refunds are delivered within 48 hours of the inspection.

  1. What items don’t qualify for a refund?

Products marked as final sale, free gifts, or promotional items with retail value are not eligible for a refund.

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